Question 1

What documents are required to add a new user?

Accepted Answer

Up-to-date commercial licence copy for professional operators and passport or Emirates ID copy for professional operator's designated manager or admin personnel.

Question 2

What is the validity period for a new user

Accepted Answer

A user is valid until deactivated in the system.

Question 3

How long before a new user is activated?

Accepted Answer

Within 24 hours.

Question 4

How many managers can be listed as holiday homes operators?

Accepted Answer

You need at least one manager but can have several. However, they must be specified as such on your trade licence.

Question 5

Is it possible to amend the unit owner on my permit?

Accepted Answer

No. The only amendments that can be made to a permit are to the classification type or number of rooms in the unit.

Question 6

I have a new manager on the trade licence how can I update the system?

Accepted Answer

Add a new manager by following the steps outlined above. Once they are approved and activated as a user you must deactivate the previous manager.

Question 7

What is the difference between an admin and manager user?

Accepted Answer

A manager has full system access and can add, remove and update properties. An admin user can only check in and check out guests.

How to add a manager or admin to your holiday homes account

FAQs

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How to add a manager or admin to your holiday homes account

FAQs