Question 1

What is the walk-in ticketing system?

Accepted Answer

The system replaces the previous manual process of stamping entry tickets for entertainment venues. The new system offers faster ticketing authorisation and allows event managers and venues to issue tickets immediately.

Question 2

How does the walk-in ticketing system work?

Accepted Answer

After successfully registering a 'super user' account, you can create additional users, set ticket categories and prices, and format the ticket design. The venue will need to have a working ticket printer (a list of supported tickets and printers is provided). DET fees are automatically calculated with an electronic invoice generated on a monthly basis and payable online.

Question 3

How do I start printing walk-in tickets?

Accepted Answer

Purchase a ticket printer and blank tickets from an approved supplier and finalise your ticket design.

Then, set up an admin account using the online New Registration form on the walk-in ticketing platform.

To activate your account, go to the DET offices with your approved email notification or application reference number, required authorisation documents, PRO card or a formal authorisation letter naming you as the company system administrator, and Emirates ID copy.

Question 4

Can I use my own branded tickets for walk-in?

Accepted Answer

Yes, as long as you follow instructions provided in the printer guide (see download on the service page). Your design should be submitted online for final DET approval.

Question 5

Is it possible to reprint/return/refund walk-in tickets?

Accepted Answer

No.

Question 6

Can you sell venue walk-in tickets online?

Accepted Answer

The system does not support online ticket sales as this is classed as an entry fee. Tickets may be sold online via approved ticket sales partners and exchanged at the door for a venue walk-in ticket.

Related sites

Issue venue walk-in tickets