Question 1

Register

Accepted Answer

Navigate to the portal using Chrome, Edge or IE and select 'New Registration'. Provide the required information, upload necessary documents and click submit. You will receive an email confirmation upon successful submission.

Question 2

Receive account activation confirmation

Accepted Answer

You will receive an email with access confirmation within one business day.

Question 3

Set up a printer and test ticket stock

Accepted Answer

Ensure ticket stock is available and the printer is properly set up and tested before printing any tickets. Set the ticket size according to DET specifications. Ensure the printer is calibrated before use.

Refer to the DET Walk-in Printer Guide for detailed setup instructions and specifications (see downloads).

Question 4

Manage sub venues

Accepted Answer

Sub venues will be automatically visible in the Venue Walk-In system based on the permits approved in the DET permit system. If the sub venue is not visible for first-time users, share a copy of the approved permit with DET (email: eticketing@dubaidet.ae) ; this allows the technical team to sync the data and enable access.

Question 5

Issue tickets

Accepted Answer

Navigate to 'Issue Tickets' and select your sub-venue. Choose the ticket category, enter the number of tickets to issue. Click 'Print' and complete the transaction to finalise issuance.

Question 6

Sell venue walk-in tickets online

Accepted Answer

Once the venue is registered and active in the Venue Walk-In system, follow these steps to enable voucher sales for online events.

Step 1: create event-specific ticket category
Before printing any tickets, the venue must:
• Create a new ticket category in the system
• Ensure that the event date is included in the ticket name

Example: Friday Night Gala - 190124 | This ticket category must be used exclusively for that event date.

Step 2: submit voucher approval request
After printing the sample ticket, the venue must share the following with DET via email:

• Transaction number
• Quantity of tickets requested
• Photo proof of the printed ticket for the event category

Email: eticketing@dubaidet.ae

Step 3: add mandatory note on ticket design
The printed ticket must include a visible note at the top: "This ticket is a voucher and must be exchanged at the door." This informs buyers and ensures compliance with venue entry protocols.

Step 4: exchange requirement and penalty
Vouchers must be exchanged at the venue entrance for a valid walk-in ticket. If tickets are not exchanged and scanned properly at the door, violations will be imposed on both the ticket seller and the venue.

Related sites

Issue venue walk-in tickets