Question 1

What is DET’s contactless check-in service?

Accepted Answer

It is a citywide digital platform that enables establishments to offer a seamless, contactless arrival experience, fully integrated into their own applications or web-based guest journeys. Learn more about contactless check-in.

Question 2

What are the establishment’s responsibilities?

Accepted Answer

Among other responsibilities, establishments play an important role in delivering a refined experience by providing information and support to guests, including:

Communicating pre-check in requirements (confirmation for the booking with the link for the seamless check-in journey).
Supporting guests throughout the identity-verification journey.
Ensuring that internal systems accurately reflect the guest's verified status.
Managing guest information responsibly and in full compliance with DET guidelines.
Addressing operational needs for minors and guests unable to complete digital verification.

Question 3

How can an establishment join the platform?

Accepted Answer

To offer the contactless check-in service for your guests, please fill in the registration form. Once you have provided all necessary information, DET will contact you to complete the onboarding process.

Question 4

Will this affect existing bookings or payments?

Accepted Answer

Reservation steps, payments, and room allocation remain unchanged.

Question 5

How should we support guests who cannot complete digital check-in?

Accepted Answer

Establishments may simply resend the verification link or proceed with a traditional front-desk registration, ensuring guests remain fully supported at every step.

Question 6

How should we deal with check-in for minors?

Accepted Answer

Minors must be accompanied by an adult during check-in. Parental consent is required for any biometric verification for children aged 12 to 18 years.

Question 7

Will our teams require training?

Accepted Answer

Yes. DET provides comprehensive onboarding, including training on the verification dashboards, consent management, guest communication standards and troubleshooting guidance.

Question 8

Is there a fee for participating?

Accepted Answer

There are no fees to onboard onto the platform. Any additional fees, if applicable, will be confirmed by DET and communicated directly to participating establishments.

Question 9

What support does DET offer?

Accepted Answer

Establishments receive continuous technical and operational support throughout implementation and daily operations, complemented by a dedicated liaison for ongoing assistance. All establishments may contact the DET Call Centre on +971 600 555 559 or eservices@dubaidet.ae for guidance, troubleshooting, and any required support.

Question 10

What systems do establishments need to integrate with?

Accepted Answer

Establishments will need to integrate with:

The DET Identity Verification Platform (directly or via a certified Compatible Partner)
The Consent Management Platform
Existing establishment applications or web-based guest platforms
Tourism Dirham / Holiday Homes platforms
Or any other system informed by DET

Question 11

How is guest information secured?

Accepted Answer

Data is protected through encrypted storage, controlled access, secure dashboards and continuous auditing &ndash; ensuring an appropriate level of confidentiality for sensitive information.

Question 12

What are the integration steps?

Accepted Answer

The basic steps for integrating the required systems are:

Complete DET’s technical documentation
Assign a dedicated technical point of contact
Implement the required APIs for web or mobile applications following DET guidelines
Test the mobile/web application in controlled environments
Deploy the solution for live guest use
Complete any other additional steps requested by DET

Question 13

Is a data flow diagram available?

Accepted Answer

Yes. DET provides a detailed data-flow illustration in the final integration agreement.

Question 14

Common guest questions

Accepted Answer

Your guests may have questions about the contactless check-in service – here are some sample FAQs which you can use to help deal with any queries:

What information will I need to provide?

You will be asked for your identification details, contact information and arrival date, along with the option to perform biometric verification. If you choose biometric verification, you will be asked to provide a facial image (a selfie).

Guests aged 12 to 18 can use the contactless check-in service with parental consent. Guests under 12 cannot use the service, and must check in at the accommodation.

In line with the applicable law, any guests under 18 cannot be the main guest.

Do I need to complete the digital check-in before I travel to Dubai?

No. You can complete it at any time before arriving at your hotel. Completing it in advance simply ensures a smoother, faster check-in.

Do all guests on my reservation need to check in together?

Each guest may complete their verification independently from their own device, and at their own convenience – whether or not they are arriving together or separately.

What if I experience difficulty during check-in?

The contactless check-in service is entirely optional – so if you are unable to complete the process for any reason, your accommodation provider can simply complete the check-in process when you arrive. Please contact the establishment to get more information on the alternative options for check in.

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