Question 1

Log in

Accepted Answer

Go to the classification portal and enter the username and password of the property profile you wish to update.

Question 2

Select the purpose of your application

Accepted Answer

From the dropdown menu, select whether you wish to add, delete or update facilities.

Question 3

Complete the online form

Accepted Answer

Fill in required details, upload the necessary documentation and submit.

The required document is a formal letter explaining the reason for adding, deleting or changing room inventory is required.

This must be signed, stamped and printed on official letterhead.

Question 4

Application approval

Accepted Answer

You will receive an email notification acknowledging your request. This will be assessed by the classification department who will inform you whether your request has been successful. Should your application be rejected we will provide full details.

Question 5

Make the payment

Accepted Answer

If you are adding facilities to your inventory a fee will be incurred. Payment should be made online through the classification portal.

Question 6

Next, reapply to receive new guests

Accepted Answer

If you are adding rooms to your inventory you will need to apply for a 'Receive New Guests' NOC prior to accepting any guest bookings.

Related sites

Amend the details of hotel's inventory and rooms